Privacy Policy

We are committed to protecting your personal data and respecting your right to privacy. This policy outlines how we collect, use, store, and share your information.

Collection of Personal Data

When you create an account with us or make a withdrawal request, we may ask for certain personal details such as:

• Your name
• Address
• Date of birth
• Email address
• Phone number

We also collect data from your interactions on our platform, including login history and gameplay activity.

Use of Personal Data

Cristal Poker uses the collected information to provide you with a seamless gaming experience. We may use it for:

• User account management
• Withdrawal processing
• Verification purposes (e.g., identity verification)
• Marketing communications
• Game development and improvement

We also collect anonymous data about your gameplay, including session time, games played, and wins/losses.

Storage of Personal Data

Cristal Poker stores your personal information securely on servers that are protected by:

• Encryption protocols
• Firewalls
• Regular backups

Your data is stored in accordance with applicable laws and regulations, such as GDPR and the Curaçao Gaming Authority's regulations.

Sharing of Personal Data

We may share your personal data with:

• Partners for marketing purposes (with explicit consent)
• Third-party payment processors for withdrawal processing
• Regulators or law enforcement agencies when required by law

Your data will not be sold, transferred, or shared without explicit consent or as necessary to complete a transaction.

Right to Access and Correct Personal Data

You have the right to access your personal information stored with us. To exercise this right, contact our support team using any available channel.

If you believe that we hold incorrect information about you, please inform us so that we can correct it promptly.

Security Measures

We implement various security measures to protect your data from unauthorized access or loss:

• Regular software updates and patches
• Secure protocols for data transmission (e.g., HTTPS)
• Firewalls and intrusion detection systems

While no system is completely secure, our best efforts ensure the protection of your information.

Cookie Policy

Our website uses cookies to enhance user experience and provide essential functionality. Cookies are small text files stored on your device that help us:

• Recognize you as a registered member
• Personalize marketing communications (with explicit consent)

If you do not accept cookies, some features may not function properly.

Changes to this Policy

We reserve the right to modify our Privacy Policy at any time. Any changes will be clearly communicated on our website and in-game notifications.

By continuing to use Cristal Poker's platform, you acknowledge that you have read, understood, and agree with this policy.

If you have questions or concerns about our data handling practices, please contact us through any available channel.